Forever 21 Buy Online Return In Store Official

Note that all returns, gift cards, or store credits issued before May 1, 2025 , are no longer accepted due to a change in company ownership.

Retail stores cannot accept returns for international orders placed through Global-e. Help | Return Policy - Forever 21 forever 21 buy online return in store

Direct exchanges are not offered. If you need a different size or color, you must return the original item for a refund and place a new order. Note that all returns, gift cards, or store

Enter your order number and email address in the portal. If you need a different size or color,

Items must be sent back within 30 days of receipt to qualify for a refund.

To return an online order, you must use the official Forever 21 Returns Center :

Food, cosmetics, jewelry, underwear, select lingerie, swimwear, and clearance items marked as "Final Sale" cannot be returned.