: Reiterate that the refund is still available once the item is tracked as returned. Expert Perspectives
“Seller for 20+ years here—don't accept this till the fat lady sings, so to speak. I've had negative feedback removed after a call to eBay rather than using mail or the auto system.” Reddit · r/eBaySellers · 2 months ago buyer won't return item
: Platforms may remove negative reviews if you can prove the buyer refused to follow the return process or used the review as a "feedback extortion" tool. Strategic Responses : Reiterate that the refund is still available
: Start with a professional tone, avoiding defensiveness. buyer won't return item
If a buyer leaves a negative review stating they "won't return the item," use your public response to demonstrate professionalism to future customers: