The Air India official site is frequently cited by reviewers as being glitchy. Users often encounter errors during seat selection or payment, sometimes being charged without receiving a booking confirmation.
Buying Air India tickets online is a that frequently results in traveler frustration due to technical glitches and poor post-booking support. While the airline offers competitive pricing and extensive global routes, its digital infrastructure and customer service often fail to meet international standards. Online Booking Experience
Obtaining refunds for cancelled tickets is a major pain point, with some customers waiting over a month despite being promised a 10-day turnaround. Air India: Book Flight Tickets - Apps on Google Play
There are numerous reports of "seat shuffling," where paid seat assignments are changed without passenger consent. Sudden flight schedule changes or cancellations with very little notice (e.g., 12 hours before departure) are also common complaints.
Conversely, some users on the App Store find the mobile application more intuitive and easier to navigate for date selection and reward claims.
Many travelers use third-party aggregators to find lower fares, though experts often recommend booking directly with the airline to simplify resolving potential issues. Post-Booking Challenges
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