Pre-owned and Geek Squad Certified Refurbished phones fall under the same . If you'd like to know more, I can help you with: How to avoid the restocking fee The process for returning a phone by mail How to check if your item is "Final Sale" What part of the policy Best Buy Return & Exchange Policy
The restocking fee is waived if the device is returned unopened, or in states where prohibited by law (e.g., AL, CO, HI, IA, MS, OH, OK, SC). 3. Holiday Extended Return Policy (2025-2026) best buy mobile return policy
Most smartphones and cellular tablets have a 14-day return period . Pre-owned and Geek Squad Certified Refurbished phones fall
Prepaid phone returns are generally exempt from this fee if returned within the 14-day window. best buy mobile return policy
Items must be in "like-new" condition with original packaging and accessories to avoid denial of return. 2. Restocking Fees
If you return a phone that was activated on a contract, you are responsible for contacting the carrier (e.g., AT&T, Verizon) to cancel the service to avoid continuing charges.