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: Long-term members often find the annual service contract worth it, with one local getting yearly tune-ups for both a desktop and laptop that covered all costs. ⚠️ The "System Loop" Frustrations

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: Even with an appointment, things can go sideways. A customer who lived nearly two hours away arrived to find their device wasn't ready, despite a last-minute call they didn't see until they walked in. : Long-term members often find the annual service

: One customer reported that after failed attempts at other locations, agents Kim and Lazzaro at the Butterfield Road store finally fixed their laptop and made them feel like "valued customers". best buy downers grove geek squad