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: Integrating technology to help field agents provide better in-home service [2, 13].

: Modeling customer behavior to optimize inventory and product bundling [15, 28]. best buy cio

💡 : Best Buy treats "Tech Complexity" as an opportunity. As home electronics get harder to set up (IoT), the technology team builds the infrastructure that makes Geek Squad the "CIO of the Home" for regular customers [2]. If you'd like to dive deeper into Best Buy's tech strategy: : Integrating technology to help field agents provide