2022---shein--this-is-how-you-contact-the-customer-service-of-the-online-shop

SHEIN typically responds to these tickets within 24 hours .

If you are contacting them for a return, remember that items must generally be in their original packaging with tags attached. You can find full details on the Returns & Refunds Policy page . SHEIN typically responds to these tickets within 24 hours

You will initially be greeted by a bot. To reach a human agent, type "Contact Agent" or "Live Chat" repeatedly into the message box. 2. Submitting a Support Ticket You will initially be greeted by a bot

Use the "Contact Us" section on their portal to trigger an email workflow. Submitting a Support Ticket Use the "Contact Us"

Everything starts with the "Me" icon on the bottom right of the app interface. This is your hub for tracking orders and accessing help.

For the quickest resolution, the feature on the SHEIN app or website is your best bet.